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Welcome to the security section of our website.

This area has been designed to answer any concerns that you may have around the security of banking online. In this area you can find our about:

How we protect you

In this section you can find out how secure our online login process is.

How to protect yourself

All information you share with us is held in the strictest confidence, in compliance with privacy standards followed by all major British financial institutions. You are the only one who can access your account or verify a transaction, using your Customer Number, unique Personal Identification Number (PIN) and Memorable Date. When you make a withdrawal, your money can be transferred only to your linked bank/current account. Plus every time you make a transaction by phone or internet, your selection will be confirmed so that you can ensure that it is correct. For added security, all transactions are recorded for later reference.

Always check the website address and if the site is using encryption before entering personal, financial or security information, please visit confirming it is ING Direct to learn how to recognise the ING Direct banking website.

Updating your computer

You can do your internet banking with ING Direct with confidence, knowing that ING Direct uses the most up-to-date encryption technology available. To ensure you are benefiting from this, please ensure that you use the latest version of a recommended internet browser.

In addition to this please ensure that you update your computer with the latest fixes from your operating system supplier.


Always remember that ING Direct will never contact you with offers of large amounts of money, we will only ever contact you about our savings and mortgage products. If you ever receive an email, phone call or letter offering you large sums of money or something that seems a little too good to be true, then don’t take part, immediately stop communicating with them and never disclose anything personal or financial.

If you receive any such request, do not follow the instructions and forward a copy of the email to or post any letters to our registered address as found on the contact us page of this website and we will investigate.

We will never send you an e-mail asking for your confidential or personal security information, or e-mails containing a link which will then ask for such information. If you receive any such request do not act on the instructions given in the e-mail and contact us immediately.

However, from time to time, we may include embedded links in marketing e-mails you receive from us, which will make further information more accessible for you. For additional security, you should always go directly to if you wish to log in to view your account(s).

Security Glossary

In this section you will find a useful guide to help you understand key security terms.