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Compro Comprehensive Services - Support

Software Maintenance

Real-Time Alpha Software Support
Total System Support (TSS) - Available for LCRS products only
Premier Software Support (PSS)
Standard Software Support (SSS)
Software Update Service (SUS)
Mature Software Support (MSS)


Software Update Service (SUS)

Features:

Overview:

The Software Update Service (SUS) is a subscription service which provides users of Compro systems with a one year subscription to software product enhancements and maintenance releases and access to the Problem Reporting (PR) system. The Product Notification Quarterly (PNQ) advises you of any updates.

This service is included as part of the Premier and Standard Software Support Services or may be purchased separately. This service is licensed by system.

SUS provides one copy of each deliverable per each licensed software product covered, as outlined in the SUS contract. SUS is delivered to a single facility or point of contact.

Restrictions on use are contained in Compro's licensing agreement for proprietary software.

Prior to the purchase of SUS, the customer must have a valid software license or sub-license. The annual SUS subscription service shall be invoiced by Compro in advance. Payment is due net thirty (30) days from date of invoice.

Orders must be placed prior to the expiration of the applicable software warranty or preceding SUS subscription. If a lapse in the subscription occurs, a pro-rated amount may be charged to the customer from the time of the expiration of the warranty or subscription to the start day of the new subscription.

For Customer requests or technical support, Compro may be easily accessed domestically via our toll-free number, 1-800-936-2673 and our direct dial worldwide number, 321-727-2211.

Deliverables:

Binary Revisions

For the term of the subscription, the Binary subscriber receives automatic distribution of specific media type for new binary revisions for software products and applicable documentation updates covered per the SUS contract.

A Software Release Notes (SRN) file is included on the media which outlines contents, release history, requirements, and installation instructions. A hard copy of the SRN documentation is included. A list of all software updates and documentation is included.

Source Revisions

For the term of the subscription, the Source subscriber receives automatic distribution of specific media type for new source releases for software products and applicable documentation updates covered per the SUS contract.

A Software Release Notes (SRN) file is included on this media which outlines contents, release history, requirements, and installation instructions. A hard copy of the SRN documentation is included.

A list of all software updates and documentation updates may be found in the Product Notification Quarterly (PNQ).

Product Notification Quarterly (PNQ)

The Product Notification Quarterly is an informational periodical for Compro Customers that notifies customers of product releases. It also highlights the updates/enhancements developed in the releases. The PNQ is available on Compro's web site.

Problem Reporting System

Subscribers are given access to the on-line Problem Reporting system, which enables the Customer to submit a problem report and monitor the on-going activity and status.

Prerequisites:

 


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