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Compro Comprehensive Services - Support

Hardware Maintenance

Standard Hardware Support (SHS)
Premier Hardware Support (PHS)
Remote Hardware Support (RHS)
Mature Hardware Support (MHS)
Total System Support (TSS) - Available for LCRS products only
Configuration Management (CM)
Technology Obsolescence Protection (TOP)
Guaranteed Long-Term Support (GLTS)


Mature Hardware Support (MHS)

(MHS is available through Home Office Quote.)

MHS provides access to Compro's Customer Support Center (CSC), (800) 936-2673, remote hardware maintenance support, 30-day return-to-factory and repair part service, and work-around's for the reported problems. MHS is offered on a best-effort basis, and does not guarantee a remedy for third- party products.

 


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