User: vanoordt - 3/5/2009 3:02:17 AM
User: DriveHQ Webmaster - 2/27/2009 4:56:30 PM
This is strange. It could happen if the Computer ID file is deleted from your computer.
Are you using the latest version DriveHQ Online Backup Enterprise Edition 4.5? Do you log on the same Windows username?
Do you have any other suggestions? I am using the latest version, and I d log in as the same Windows user.
Appreciate your reaction.
I am not sure why the computer info gets lost... it is very rare and we cannot duplicate the problem. If you could provide more info on how to duplicate the problem, that will be very helpful.
In the meantime, you can try to backup the PCInfo.dat file. which you can search your computer for this file. On Vista, it is usually in this folder:
C:\Users\WINDOWS_USERNAME\AppData\Roaming\DriveHQ\DriveHQ Online Backup\PCInfo.dat
if the problem happens again, you can quit DriveHQ Online Backup and restore this file to the original location. Please note you might have 2 PCInfo.dat files. If so, they should be the same file.