My Account


Creating a New Account

DriveHQ provides easy one-step registration. Click "Sign Up Free" on the home page. Read over the Terms of Service and proceed to enter your account name, password and email address. Your new account is created instantly online and you'll be using DriveHQ immediately.

There are 3 types of user accounts on DriveHQ:

  • Free Account :

    Any user can sign up a Free Account with a valid email address, and the service is free.

  • True Account : (It's still FREE!)

    If we can confirm the member's information, the account type will be upgraded to True Account. The service is still free;

    How to become a "True Member" There are two ways:

    • Use a real company email or paid email as your profile email address; (Don't use free email accounts from Yahoo or Hotmail, etc.;)
    • Deposit at least $3 into your account or make any one product order;

  • Paid Account :
  • You can become a paid member to enjoy premium services; please go from: My Account --> Subscribe . A Paid Account has all the benefits of True Account, plus more storage space:

    • More storage service for online photos and files;
    • Can host personal or small business websites;
    • Get free FTP hosting and online emails.

    In essence, a Non-Paid account is only suitable for personal use; while a paid account is suitable for professionals, content providers and for online e-tailers.


Difference between three types of account

Features

Free account

True account

Paid account

Upload/Download

Yes

Yes

Yes

File Sharing

Yes

Yes

Yes

Publishing

No

Yes

Yes

Prints

Yes

Yes

Yes

BBS

Yes

Yes

Yes

Email

Yes

Yes

Yes

Storage space

Limited, 1GB

Limited, 1GB

Unlimited, you can choose a subscription plan.

Bandwidth

Limited per month.

Limited per month.

Unlimited, you can choose a subscription plan.

Service Charge

Free, sign up with a valid email.

Free, sign up with a real company email, or deposit at least $1 into your account, or make any one product order.

As low as $2.99/month

Suitable for

Personal use

Personal use

Personal use, professionals and content providers, and small vendors

Managing Your Account

You can easily manage your DriveHQ account directly from www.DriveHQ.com. To manage your account, log on to DriveHQ and select My Account on the tool bar.The account details page will appear. From here, you can: view and update your account profile; view your account balance; view your account transaction history; Subscribe/Unsubscribe to our services and become a "Paid User".

View and Update Account Details


Log on to DriveHQ.com and click on "My Account". This page displays your account profile info.

How to change your account profile info?

You can update your profile at any time. Please note, your username cannot be updated; also the email and cell phone number must be real and unique.

Similar to new user registration, changing your email address and cell phone number requires a verification process. After you've changed your email / cell phone number, click on Submit. Then the system will send a verification email to your email address registered with DriveHQ. Please click on the link to confirm the changes.

How to change my account password?

Click the link "change my password" to change your DriveHQ password and the change Password page will appear in the Display Area.

You should select a password that will be easy for you to remember, but hard for others to guess. It is a good idea to use a combination of letters and numbers when choosing your password. When you have finished entering all required info, click on the save button to save your changes. A confirmation that your password has been updated will appear in the Display Area.

Remember that your password is case sensitive. Double-check to make sure that you do not have Caps Lock turned on before entering your password unless you want your password to be capitalized.

Account Balance


You can check your total number of files, total storage usage, free storage space, account cash balance, etc. from the "Account Balance" page. Just click on the "Account Balance" link from the "My Account" page. In this page, you will see:

  • Member Since: your register date which DriveHQ appoints as the billing date.

  • Total Logon Times: self is the time you logon to your account; visitor is the time your share be accessed.

  • Cash Balance: money deposited in to your account. It can be used for all the DriveHQ services, such as storage subscription, pay-per-download, photo-printing and more. Click here for more info.

  • Service Coupon Balance: DriveHQ appoints your register date as the billing date. If the first service periods is less than 30 days, we will charge the Service fee by actual used time and the remaining money will be transferred to Service Coupon Balance. Your next monthly service charge will be automatically paid on your monthly closing date from your Service Coupon Balance first and your cash balance next.

  • My Total Points: When a member you referred purchases DriveHQ services or software products, the information is recorded in the transaction history; At the member's monthly statement closing date, the sum of the purchase amount is calculated. Your account will earn referral points based on the commission rate. If your commission rate is 20%, then you will earn 20 points for every $1 of the referral sales amount. 100 points can be redeemed to $1 of your Account Cash Balance, which can be used to pay for DriveHQ services or products. You can request for cash payment when your new commission has reached $20.

If you are a vendor or a content provider, and you have generated some sales revenue on DriveHQ.com, you can check the balance and withdraw money from this account. You might also generate commission through our referral program. A list of paid account you referred is displayed in this page as well.

Update Secure Password: Secure password is used to double protect your account. The default is your account password. You can click on the link to change it.

Refresh Account Balance: Refresh your account balance after your make changes.

Account Option


You can set your email address receiving Drivehq reply emails and the folder options from the "Account Option " page. Just click on the "Account Option" link from the "My Account" page. In this page, you will see:

Folder Options:

You can select default folder view mode, whether show folder tree, show folder row number and column number in one page.

Emial Options:

Send reply emails to DriveHQ email: DriveHQ will send reply emails to your DriveHQ Email: youraccount@drivehq.com.

Send reply emails to my external email account: DriveHQ will send reply emails to the email address you use to sign up DriveHQ. You can check it from Account Details .

Group Account


Group Accounts are optimized for organizations and small businesses. You first create a Group Owner (and Administrator) account, then you can create and add more group member accounts. The group administrator can assign the maximum storage space and monthly download bytes to group members. The Administrator can also disable a group member or delete it from the group. Group members can easily share folders to all group members using the Share-to-group feature.

To create your group, click on "My Account"->"Group Account " , you will see the "Upgrade to Group Account" page, click on "Upgrade to Group Account" . Read over the Terms of Service and click on Upgrade. Your account is seccussfull upgraded to Group Account and you can admin your group immediately.

In the admin group page, click on Create Sub User to create your group member, shown as below:

You can assign any space and max download bytes from your self storage to the sub user. Please input all required dialog boxes above. Once you finished, Click on Submit , the system will create the group member. Please note, by default DriveHQ provides adding one member to your group. If you need to add more group members, you should order our services.

After you successful create a member, you will see the edit member page. You can manage the options of the group, for example: add existing user, create ueser, disable/enable, delete, logon as, allocate storage, etc.

 

Deposit


You can deposit money into your account from this page. Please note, money deposited in to this account is still yours. Please read our Terms and Agreements before making any deposits or withdrawals from your account. In general, your "account cash balance" can only be used to purchase DriveHQ software and services, downloading fee-based contents, withdraw it later or transfer to another DriveHQ Member. Special arrangement can be set for professional members or small business accounts. You have 3 ways to deposit or prepay:

  • Pay by PayPal
  • Pay by credit card
  • Transfer funds from another DriveHQ member

Transfer


You can transfer funds to other members free of charge. Click on "Transfer" link from " Account Balance" page, shown as bellow:

Subscribe/Unsubscribe


While most of users might be satisfied with our free services, we do try our best to meet different demands. Your free account includes 1GB storage. In case you need more storage space , or if you have a heavy-traffic website, you need to subscribe to our storage subscription service. The service charge is very low: for$2.99 per month, you get 1GB storage space.

How to subscribe our service?

If you need more space, you can easily subscribe our service at any time by logging on to your DriveHQ account and selecting "My Account" --> "Subscribe" . Please remember that if you choose to subscribe our service, you will be billed immediately.

What are the subscription service?

Click here for the subscription options currently available for your account.

DriveHQ can offer unlimited storage space. If you need a lot more storage, please contact DriveHQ Sales. We are very happy to work out a deal for you. You can also choose to upgrade to a DriveHQ Yearly charge Subscription. When you choose a Yearly charge Subscription package, you receive 12 months of DriveHQ service for the price of 10 months.

Transaction History


Click on "Transaction History" in "My Account" page, you will have access to the transaction history, sales history, order history and statement list. If you are a regular free user and have neither purchased anything nor accessed any fee-based contents, you will have nothing to show in this section. If you purchased anything or accessed some fee-based contents you can see your order history.

For content providers, you can check how many people have downloaded the contents you created. You can check your "Sales History" for your "business" performance.

We are trying very hard to serve you, to make you happy, if you have any questions, recommendations, please feel free to email webmaster@drivehq.com.

If you represent an organization, or if you have a group of people interested in our services or want to do business with us, please email bizdev@drivehq.com.

 

Get In Touch

  • San Ramon, CA
  • (800)836-0199     (925)396-5819
  • support@drivehq.com